Marston's Privilege Card
Terms & Conditions
VIRTUAL PRIVILEGE CARD TERMS & CONDITIONS (2024 EDITION) ("TERMS")
These Terms apply to the Virtual Privilege Card provided to you by Marston’s PLC on or after 1st May 2024 and govern the relationship between Marston’s PLC (“Marston’s”, “we” or “us”) and the Virtual Privilege Card holder (“you”) and your use of the Virtual Privilege Card. By using the Virtual Privilege Card, you are agreeing to comply with these Terms.
WHO DO WE ISSUE A PRIVILEGE CARD TO?
A Virtual Privilege Card is unique to you and will be issued to you upon commencement of your employment with us.
Your Virtual Privilege Card is valid for the duration of your employment with Marston’s.
Photographic ID (and any other documentation we may reasonably require) may be requested by the participating pub, hotel or by Marston’s in order to verify your identity and eligibility.
The Virtual Privilege Card remains Marston’s property and we reserve the right to revoke it at any time.
THE BENEFITS
- The Virtual Privilege Card entitles you and your party (provided that you are present) to a 30% discount on food and drink at participating pubs and 20% off accommodation at Marston’s Inns (the “Discount”).
- The Discount applies to all food and drink shown on all participating pubs’ menus and specials boards (subject to availability).
- The Virtual Privilege Card can also be used in conjunction with any drink, food or accommodation promotion; except that it cannot be used in conjunction with the ‘30% off main meal’ leaflet drop vouchers, nor with any shareholder vouchers.
- You must present your Virtual Privilege Card at the point of ordering and/or payment otherwise you will not be able to receive the Discount
- You can use the Virtual Privilege Card every day during normal pub opening hours, including on bank holidays. There are some exclusions and these are set out below.
- You must present your Virtual Privilege Card at the point of ordering and/or payment otherwise you will not be able to receive the Discount
- A list of participating pubs and hotels are available on our website and can be accessed at http://privilegecard.marstonspubs.co.uk. The list of participating pubs does change from time to time so please check the website before booking or making your visit. To avoid any disappointment we’d suggest you always check with the manager of the pub for confirmation that they participate in the scheme before you order or make a booking.
- The Discount on any Marston’s Inns accommodation is deducted from the cost of the room and breakfast (where included within the room rate). For the Discount to apply, you make your booking (i) directly with the hotel, (ii) via the call centre on 01902 916907 or (iii) the Marston’s Inns website at:www.marstonsinns.co.uk. All bookings are subject to availability. For the avoidance of doubt, bookings made through third party websites will not be eligible to receive a Discount.
- The Discount also applies to function room hire and associated function menus. The booking must be made in your name and you must be present at the function.
EXCLUSIONS
- The Virtual Privilege Card cannot be used on Father’s Day, Mother’s Day, Easter Sunday or Christmas Day.
- The Discount for Marston’s Inns, is limited to a maximum of two rooms in any one reservation. If Marston’s reasonably believes that you have made a series of bookings at the same hotel, for the same dates, Marston’s reserves the right to cancel the Discount on any rooms in excess of the maximum two rooms permitted.
- The Discount cannot be exchanged for cash or any other benefit.
GENERAL
- You are responsible for the correct and appropriate use of the Virtual Privilege Card.
- You must not allow anyone else to use your Virtual Privilege Card and you must never share your Virtual Privilege Card with any other person. The Virtual Privilege Card is for your sole use. If an employee is found to be sharing the Virtual Privilege Card with any other person, including friends and family, this will be classed as a breach of these Terms and may result in disciplinary action.
- We undertake regular monitoring of Virtual Privilege Card usage and where we see any unusual usage or we identify any potential abuse of the Virtual Privilege Card, we reserve the right to investigate this usage. This may lead to the withdrawal of the Virtual Privilege Card and/or disciplinary action being taken against you.
- Exchange, transfer or sale of your Virtual Privilege Card is strictly prohibited.
- If you know or suspect that your Virtual Privilege Card has been distributed, shared or compromised in any other way, you must report this to reward@marstons.co.uk as soon as possible.
- Where appropriate, your Virtual Privilege Card may be withdrawn and re-issued at Marston’s sole discretion.
- We may place a limit on the number of times a Virtual Privilege Card can be used with specific time period(s).
- We may amend these Terms and the list of participating pubs and hoYou must present your Virtual Privilege Card at the point of ordering and/or payment otherwise you will not be able to receive the Discount ny rights to enforce these Terms.
- We may disclose your information to third parties for purposes of identity verification or administration of the Virtual Privilege Card scheme.
- For more information or any question, please email reward@marstons.co.uk and a member of the team will get back to you as soon as possible.
- This scheme is operated at the sole discretion of Marston’s. We reserve the right to amend or withdraw this scheme at any time without prior notice. Virtual Privilege Card Discount is a discretionary benefit and not a contractual right under any terms and conditions or employment.
- These Terms are governed by English law and are subject to the non-exclusive jurisdiction of the English courts.
Terms updated July 2024